Frequently Asked Questions:
What do you recommend for finishing my items: Finishing Instructions
Do you charge for shipping. We now have free shipping for orders over $50. For orders under $50, there is a $5 charge.
Do you require payment before shipping? Yes. You do not have to pay to get your order in the que, but we do ask for payment before shipping orders now. We accept checks and credit cards. There is no service charge for paying with a credit card now.
Do you ship internationally? Yes! I have to put in those orders manually so that the shipping is correct. If you can send me an email after you set up your username, with the items that you are wanting, I can put them into an order. Normally on these order I do credit card payments to simplify exchange rates.
Do you ship to Alaska/ Hawaii? Yes, same as above.
How long till I get my order? I have an estimate of backlog on the homepage. Depending on when you order, it can be from 1-3 months. If I have your items in stock, it may go out faster. Occasionally it may take a little bit longer. If you are ordering a full atrium, I try to split up the order so that the figures and dioramas will go out quicker.
Do you make custom items? Yes, depending on the time of year it may take a while to work it into my schedule.
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