Frequently Asked Questions:
How long till I get my order? Most items are currently shipping in 2-4 weeks. If you are planning ahead, the summer is when a lot of orders come in, and it can be from 1-3 months. If you are in a rush for specific items, please contact me and I can let you know a more specific estimate. Please note that estimates are just that and are not a guarantee.
How are supply chain issues impact you? Well, I'm glad you asked! They have been pretty rough. We use a lot of specialty plywoods that come from overseas (specifically Russia). The price has increased 4-500% over the past year, and that is when I can get it. I am frequently having to juggle my production based more on available wood, than orders. Normally during winter and spring, I'm building inventory for the summer. That has been very difficult this year. If you are planning on ordering, I suggest you order as soon as possible. The plywoods that we are currently using are more prone to splintering along the cuts and may need some additional sanding on your part. Also many items that you may have been able to stain before, or just use a polyurethane finish on, will now need to be painted.
Do you charge for shipping. We now have free shipping for orders over $50. For orders under $50, there is a $5 charge.
What does the expedited shipping charge include? I do everything I can to get the order out earlier. Many times that may be with a day. If it is a larger order or I don't have everything, I will split it up into multiple shipments to get out the items that I do have.
Do you require payment before shipping? Yes. You do not have to pay to get your order in the que, but we do ask for payment before shipping orders now. We accept checks and credit cards. There is no service charge for paying with a credit card now.
Do you ship internationally? Yes! My system will estimate a standard international rate. Please note that this is only an estimate and it may change when I get ready to ship the item.
Do you ship to Alaska/ Hawaii? Yes, same as above.
What do you recommend for finishing my items: Finishing Instructions
How do you handle tax exemptions: For orders in GA, you will need to contact me directly so I can work that out. For all other locations, the system does not include sales tax. If your purchases total over a certain amount (currently $800), you may receive a letter from me saying that you need to pay all required sales taxes in your state. It will then be up to you and your accountant to calculate that amount (if any).
Do you make custom items? Yes, depending on the time of year it may take a while to work it into my schedule.
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